At Aurora Veil, we value your satisfaction and strive to provide a seamless shopping experience. Please read our Cancellation and Refund Policy carefully before making a purchase.

Order Cancellation

• Timeframe for Cancellation:
  Orders can be cancelled within 12 hours of placing the order or before the item is dispatched, whichever comes first.

• How to Cancel:
  To cancel your order, please email us at support@auroraveil.in with your order number and reason for cancellation.

• Custom/Personalized Orders:
  Orders for customized or made-to-order items cannot be cancelled once placed.

Refund Policy

• Eligibility for Refunds:
  Refunds are only applicable under the following circumstances:

  • The order was cancelled within the eligible timeframe.

  • You received a damaged, defective, or wrong item.

  • The item is out of stock or unavailable after payment.

• Non-Refundable Situations:

  • Products returned without original packaging or tags.

  • Items damaged due to misuse or wear and tear.

  • Delays due to courier or third-party issues.

• Refund Process:

  • Once approved, refunds will be credited within 5-7 business days to the original payment method.

  • You will receive a confirmation email once the refund is initiated.

Return Conditions

• Return Window:
  Eligible items can be returned within 3 days of delivery.

• Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defective or wrong item.

  • The item must be unused, in original condition, with tags and packaging intact.